“I’m James Micielli and I am writing this in response to the professionalism of American Pools and Spas and their employees showed my wife, Donna and I. To start, in the first year of the completion of our pool and hot tub – I made American Pools aware that my hot tub had developed some cracks in the corners and some broken tiles. Jaimie came out and did an inspection, he agreed that it had to be fixed and your team proceeded to do that! I was exceptionally pleased with both their work and expediency – I was extremely happy with the way Jaimie stayed on top of the repairs.
About a year later, I noticed the same cracking occurring and immediately called and spoke to Kimberly in the Warranty Department (she did a great job with setting an appointment for Jaimie and a supervisor to come out and inspect my hot tub again. She was very pleasant to speak with!) I’m sorry I cannot remember the superintendent’s name, but I do remember Jaimie. How could I forget him! As he did the first time, after it was decided I truly had a build problem, American Pools and Spas was going to fix it again. Jaimie took over and promised me by the time we got back to our home in October he would make sure the pool repairs were completed. He did just that!
I want to commend your company, American Pools and Spas, and all your employees. Starting with the very first visit with Melissa who designed our pool and the subsequent visits from your company to repair any problems that we had encountered. I know in the construction industry that problems will happen. After the problems had occurred with the pool, you truly do find out if the company you are dealing with is any good. I must say, your people are the best! I especially want to tell you how my wife and I are pleased with Jaimie! He has always shown us to be a true professional and has always been helpful in getting things done! He is a true asset to your company! No arguing, no hassles, just plain professionalism. He worked with us to ensure our happiness regarding our pool and hot tub!
Please use our names whenever you need a referral for your Company and a special thanks again to Melissa and Jaimie. Both have been so helpful! Thank you for being such a quality company!!”
– James M., Davenport, FL
“Nothing but wonderful things to say about American Pools and Spas. John was a great salesman. Extremely knowledgeable, not high-pressure at all, and gave some good advice on how to spend money with upgrades. Their scheduling department was on-point. Throughout the entire project, we knew what was going to happen and when. The sub-contractors were never late, always cleaned up, and were respectful of our property. Also, after every step our construction supervisor stopped by to confirm the step was completed. He also came by when we all thought Dorian was coming to make sure the site was secured. That was amazing to me! We did have to use financing, and they made it a priority to complete the project by the financing deadline. My family has loved the pool so far, and we know it was worth every single penny. Like I said, nothing but wonderful things to say. I have a couple friends building pools right now, and they complain about a lot. I tell them – should’ve went with American!”
– Jennifer V., Saint Cloud, FL
“From the first meeting, all the way to the finishing of the pool, every phase of the work moved smoothly. The pool designer, José Mendez listened to all of our needs and wants and designed a spectacular tropical pool with water features, spa and planters. He answered all our question and made excellent recommendations. The construction superintendent, Duncan Keeler is very knowledgeable, professional and friendly who explained the entire process to us, so we always knew what was going on. The staff of American Pools is knowledgeable, quick to respond and pleasant to deal with. They always showed a high professional attitude and courteous manners. The pool area looks great and we have already received numerous compliments from friends, neighbors and family members. I highly recommend American Pools to anyone considering building a pool and/or spa.”
– Jose F., Davenport, FL
“My husband and I have wanted to build a pool since we bought our home in 2005. Plans were put on hold until the right time, but we planned the pool that we wanted in our heads for years. When the time came to (finally) build we spoke with a few companies and had made appointments to speak with more but decided to go into American pools to see what they had to offer. The first thing I noticed the showroom is beautiful they have lots to look at. Ray Garvey introduced himself to us and right away we knew that if we wanted this pool experience to be fun we needed to design a pool with Ray.(no more appointments were necessary ) Ray was exactly who we needed to help our dream come to life. We designed a pool in the showroom, and he followed us back to our house the same day to see how it would look in our yard. Ray paid close attention to our young children and how active they were and suggested we make some changes they would enjoy and some that were for their safety and I’m glad we listened. Ray is a straight shooter and we appreciated that he has made what undoubtedly could be a very stressful project enjoyable. I will forever be thankful to Ray for playing a part in this process and I do believe my husband made a new friend an unexpected bonus to building our pool.”
– Tara D., Orlando, FL
“Being “ready to relocate” for almost a decade, a pool to us meant more than family entertainment, it meant no-more-waiting, stability, and roots! We shopped around, but our hearts settled the day we walked into American Pools and Spas off of Narcoossee! Jason Zimmerman was patient, personable and provided professional guidance. The process was fun, quick and we felt involved and heard throughout the process. Our pool was built in less than 3 months, despite the approaching summer season. It’s a medium sized pool with a spa on one end and an elevated fire pit with built-in seating on the other end. We have pavers with a gorgeous panoramic screen overlooking the water. We have many custom and automated features. The pool is absolutely gorgeous, flawless and just a delight to see. We are proud of our new extension and love sharing it with neighbors and family. The price was very competitive to other professional pool and outdoor builders, but with American Pools and Spas, you get great quality and family-friendly partners to work with! Thank you, American Pools and Spas for a dream come true!”
– Natalina Z., Saint Cloud, FL
“Having a pool built by American Pools and Spa is the best investment anyone can make. Thanks to David Cabney and his designing ideas, enabled my husband and I to have the most beautiful pool and Oasis that we can enjoy for life.
With the help of his entire crew – Kimberly Demedeiros, who kept in constant contact with me on every aspect of the work which was tedious but fun to watch, and Jamie Lancaster who was faithfully always on site and on call if needed, to oversee any hiccups which is always expected in any project to make it go smoothly and promptly to enjoy a wonderful summer. Watching the entire crew working on our pool was an amazing experience. The results show the pride they took in creating our perfect pool. We thank everyone for their hard work and dedication.”
– Daisy D., Saint Cloud, FL
“Great company, they have built 2 pools for us now. With any project like this there WILL be delays, however this company does keep in communication with you each step of the way. Very happy with the finished product.”
– Terry G., Davenport, FL
“We would like to sincerely and personally thank each and every member of the American Pools team for their involvement and efforts in the construction of our new pool.
We cannot be happier with the ENTIRE PROCESS from the first sales consultation all the way through the entire construction process and all inspections. You all should be commended for your operations and processes, professionalism, exemplary communication with clients and delivering on your promises!
We had kinks and setbacks along the way (as is to be expected with any construction process) but you all were so responsive and all of your sub-contractors were also super POLITE, courteous and respectful of our property we really appreciated it. We absolutely LOVE our pool and are very happy we went with American Pools.”
– Natalie C., Orlando, FL